Eligibility Services Clerk - Bilingual

About the role

Riverside University Health System (RUHS) is seeking a Bilingual Eligibility Services Clerk to join the Eligibility - MISP team. This position is responsible for conducting pre-screening and other interviews with applicants and clients using standardized forms to collect personal, family, and financial information required to determine eligibility. The role includes filing required forms and verifications in an established order to ensure accurate documentation and compliance.

Responsibilities

• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.
• Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
• Record verifications of birth, income, property, and other required information according to standard procedures.
• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.
• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.
• Prepare and verify IHSS payroll time sheets.
• Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.
• Determine when to issue notice of intended action or right to fair hearing forms to clients.
• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
• Prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.

Requirements

• Prior experience in eligibility determination and strong organizational and communication skills are essential for success in this role.
• Bilingual: English/Spanish speaking and reading required.

Qualifications

• Experience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations.
• Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.

Skills

• Understanding and following written instructions and guidelines.
• Performing basic arithmetic computations.
• Maintaining records.
• Effectively interviewing applicants and clients to obtain personal, family and financial information, and to accurately record this information.
• Working cooperatively with the public and with departmental staff.

Benefits

Not specified.

Pay

Not specified.

Schedule

5/40 Work Schedule: Monday - Friday 8:00 AM - 4:30 PM

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County. Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county’s only Pediatric Intensive Care Unit (PICU).

Supplemental Information

The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.

Application Information

Veteran's Preference: The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

• Criminal background investigation, which involves fingerprinting.
• Pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance.

Temporary and Per Diem Employees

Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

• Current County of Riverside and/or current employees of the hiring department may receive priority consideration.
• Qualified candidates may be considered for future County vacancies.