Bilingual Reception/File Clerk (Temporary)

Job Summary

Neighborhood Legal Services is seeking a temporary Bilingual Receptionist/File Clerk to support our Buffalo Offices. The position involves answering telephone call inquiries, greeting visitors, filing, and administrative support tasks.

Responsibilities

• Answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update appointment calendars.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Receive payment and record receipts for services.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine answers to questions from customers or members of the public.
• Colecct, sort, distribute, or prepare mail, messages, or courier deliveries.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Interpret phone calls for Spanish-speaking clients.
• Interpret and translate letters and documents from Spanish-speaking clients.
• Data entry.
• Scan and fax documents.
• Distribute mail.
• Supply inventory.
• Water plants.

Requirements

• Bilingual in Spanish and English.
• Ability to work independently and as part of a team.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.
• Basic computer skills, including data entry and scanning.
• Knowledge of legal terminology and procedures.
• Ability to handle confidential information.
• Physical ability to perform the essential functions of the job, including sitting for extended periods, occasional lifting, and working in a professional office environment.

Qualifications

• High school diploma or equivalent.
• One year of related experience preferred.

Skills

• Customer service skills.
• Administrative support skills.
• Legal knowledge.

Benefits

N/A

Pay

This is a non-exempt position within a salary scale with a range of $41,000–$64,890 annually (or hourly equivalent).

Schedule

Full-Time (35 hours/week)