Bilingual Receptionist (Full Time)

About the role

A bilingual (English/Spanish) Front-Office Receptionist/Customer Service Associate is needed at A&C Plastics. This position requires fluency in both English and Spanish, at least 2+ years of relevant experience, and a positive, organized demeanor.

Responsibilities

• Greet visitors, customers, and vendors with a warm and professional attitude
• Answer multiple phone lines and direct calls quickly and cheerfully
• Keep the lobby, showroom, and sample areas clean and organized
• Confirm customer orders and send out order confirmations
• Notify customers when their orders are ready for pickup
• Process payments (credit card, check, and cash)
• Provide order status updates and work closely with the warehouse team
• Distribute mail, ship samples, and mail out giveaways
• Help with monthly thank-you cards and goodie bags
• Support the sales team, customer service manager, and company president
• Jump in wherever needed – we’re all hands on deck around here!

Requirements

• Fluent in English & Spanish
• At least 2+ years of Customer Service or Receptionist experience (or equivalent)
• Polished, professional, and personable
• Detail-obsessed and super organized
• Confident using Microsoft Outlook, Word, Excel & PowerPoint
• Excellent verbal and written communication
• Able to multi-task like a pro and stay calm under pressure
• A team player with a "no task is too small" mindset
• Comfortable working on a PC
• Non-smoker

Qualifications

• Willing to lift boxes, sweep the floor, or run a last-minute errand if that’s what the day needs

Benefits

• Paid Time Off & Holiday Pay: After 90-day probationary period
• Paid Sick Days: 5 days per year
• Company Gym Access: M-F, 4:30 AM - 8 PM
• 401K Plan: With up to 4% Employer Match
• Profit-Sharing Program: Get rewarded for the team's success
• Health, Dental, & Vision Insurance: Stay healthy, stay happy
• Pet Insurance – Optional coverage available to help care for your furry family members
• Long-Term Disability & Company-Paid Life Insurance: Offered for peace of mind
• Employee Purchase Discounts: On the products you help make awesome
• Career Growth – We Love to Promote from Within!
• 5 Paid Days for Volunteering – After one year of service, get paid 5 days each year to give back to your favorite charity or non-profit
• Fun & Friendly Culture – When we crush our goals, we celebrate together with monthly catered lunches and plenty of recognition!
• Employee Assistance Program – Access counseling, legal advice, and more through our free Employee Assistance Program (EAP)
• Work Buddy Program – Paired with a veteran teammate for support, lunch check-ins, and a happy hour in your first 90 days
• Leadership Mentorship – New managers are matched with veteran leaders for a full year of coaching and support

Pay

Compensation is commensurate with experience.

Schedule

Monday – Friday, 7:30 AM – 5:15 PM