Full Time Bilingual Receptionist

About the role

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations.

Responsibilities

• You will answer phones and greet all visitors to the facility including new and repeat donors promptly exhibiting customer service skills
• You will assist donors with appointments; create or pull donor record files
• You will provide customer service to donors (external) and fellow employees (internal)
• You will maintain orderly filing system, purging records
• You will report to the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes, through use of company approved procedures

Requirements

• A high school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift 1 to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
• One or more years minimum experience working in a customer or patient facing role is helpful

Qualifications

• Ability to lift 1 to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
• Ability to hear equipment from a distance
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• 90% of work tasks require prolonged glove wear
• One or more years minimum experience working in a customer or patient facing role is helpful

Skills

• Customer service skills
• Administrative tasks
• Handling donor records
• Identifying operational opportunities

Benefits

• Medical, dental, and vision insurance
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement program
• Paid volunteer time off
• Company holidays
• Well-being benefits

Pay

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. For Location: USA - TX - Houston - Richmond Ave, the U.S. Starting Hourly Wage is $16.00.

Schedule

Will work evenings, weekends, and holidays.

Additional Information

We want to make your application process as easy and efficient as possible. Once you’ve found a job that’s right for you, follow the instructions to apply in just a few clicks. Our innovative screening software reviews your application quickly and accurately. If you’re a good fit for the position, we’ll send an invitation for a video interview. If you’re selected to move forward in the process, we’ll schedule an in-person interview. If your interview is successful, you’ll receive an offer on the spot from a hiring manager or recruiter.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.