Eligibility Clerk (Spanish Speaking) - HELPS PROGRAM*

About the role

Under general supervision, this position performs eligibility and clerical support functions to assist program and/or administrative staff in determining the eligibility of customers or students for various Federal and State funded programs.

Responsibilities

• Assist with Temporary Assistance to Needy Families (TANF), Emergency Assistance to Families (EAF), Emergency Assistance to Adults (EAA), Housing, Medical Assistance, Medicaid, Food stamps (SNAP), Child Support Enforcement, and other temporary assistance programs and services in the Department of Social Services.
• Determine eligibility for financial aid at Westchester Community College.
• Learn and apply applicable program regulations, policies, and procedures to relieve superiors of routine tasks and support functions associated with the eligibility process.
• Contact customers, vendor agencies, or students to provide information about programs and gather information relating to cases and student records.
• Use a variety of database management systems such as the state’s Welfare Management System and the College’s database system, PeopleSoft, and other departmental databases to gather case information or information for student records.
• Support case processing and management, reporting, and tracking.
• Provide interpretive and informational services in both Spanish and English.
• Guide lower-level clerical support staff as needed.

Requirements

Knowledge of applicable program regulations, policies, and procedures.

Proficiency in both the Spanish and English language.

Ability to use a variety of database management systems.

Basic computer skills.

Ability to communicate effectively with customers, vendor agencies, or students.

Ability to perform clerical tasks.

Ability to work independently and as part of a team.

High school diploma or equivalent.

One year of clerical experience.

One year of experience working with databases.

One year of experience working with Spanish speakers.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.

One year of experience working with eligibility determination.

One year of experience working with temporary assistance programs.

One year of experience working with emergency assistance programs.

One year of experience working with medical assistance programs.

One year of experience working with food stamp programs.

One year of experience working with child support enforcement programs.

One year of experience working with financial aid programs.

One year of experience working with housing programs.

One year of experience working with Medicaid programs.

One year of experience working with welfare management systems.

One year of experience working with PeopleSoft database system.

One year of experience working with other departmental databases.

One year of experience working with student records.

One year of experience working with case processing and management.

One year of experience working with reporting and tracking.

One year of experience working with interpretive and informational services.

One year of experience working with customer service.