Temporary Donation Services Associate - West Store

Pay: $16.45 per hour. Store hours are 9am – 6pm.

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers (ADC). This role provides excellent and friendly customer service, including greeting customers promptly and assisting with lifting or unloading donations from vehicles or other areas.

Responsibilities

• Provide excellent customer service by greeting customers in a timely manner and answering product questions as needed.
• Assist every customer by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment for customers and employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, following appropriate opening and closing procedures when working at a remote site. Ensure supplies are well-stocked at remote sites as necessary.
• Track and report donation levels daily to ensure trailers do not become overstocked when working in remote donation center locations.
• Communicate promptly when donation warehouses and/or trailers are full and a truck is needed.
• Follow all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follow all safety processes and procedures to provide a safe working environment for employees and customers.
• Cross-train in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Requirements

• High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send/receive email.
• Ability to work in various weather conditions with varying temperatures.
• Ability to use safety equipment such as a dolly or pallet jack to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary.

Benefits

• Eligible for Daily Pay: work today, get paid today through the DailyPay voluntary benefit.
• Eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
• Eligible to make pre-tax or post-tax (Roth) contributions to our retirement plan (must be 18 years of age to participate).
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

Physical Requirements

• Lifting:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Continuously (5-8 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Carrying:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Frequently (3-4 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Pushing/Pulling: Frequently (3-4 hours)
• Reaching:
  • Above Shoulder: Frequently (3-4 hours)
  • At Shoulder: Continuously (5-8 hours)
  • Below Shoulder: Continuously (5-8 hours)
• Twisting: Frequently (3-4 hours)
• Bending: Frequently (3-4 hours)
• Kneeling/Crawling: Frequently (3-4 hours)
• Squatting: Frequently (3-4 hours)
• Climbing:
  • Use of legs only (stairs): Occasionally (1-2 hours)
  • Use of arms & legs (ladders): Occasionally (1-2 hours)
• Hearing: Frequently (3-4 hours)
• Vision:
  • Close: Continuously (5-8 hours)
  • Distant: Occasionally (1-2 hours)
  • Depth perception: Frequently (3-4 hours)
• Hands/Fingers:
  • Simple grasping: Continuously (5-8 hours)
  • Fine manipulation: Frequently (3-4 hours)
  • Repetitive movements: Continuously (5-8 hours)
• Walking: Continuously (5-8 hours)
• Standing: Continuously (5-8 hours)
• Sitting: Never
• Speaking: Continuously (5-8 hours)
• Other: Working in various weather conditions/varying temperatures: Continuously (5-8 hours)