Donation Services Associate - Durango Store

About the role

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers in a timely manner, answering product questions as needed.

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Affords assistance to every customer by unloading donations from vehicle or other areas.
• Ensures that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains a safe, organized, and clean environment for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Affords assistance in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.

Qualifications

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Able to read, comprehend, write, and communicate effectively in English.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.