Temporary Donation Services Associate - Boulder Store and Boulder Donation Center

About the role

The Associate I, Donation Services is the initial point of contact for customers who are dropping off items at retail centers and/or stand-alone donation centers (ADC). This role involves providing excellent and friendly customer service, assisting customers with unloading donations, ensuring items are handled with care, and maintaining a safe, organized, and clean environment.

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, and answering product questions as needed.
• Assists customers by unloading donations from vehicles or other areas.
• Ensures donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains remote donation centers, sheds, and/or trailers following appropriate opening and closing procedures.
• Ensures supplies are well-stocked at remote sites as necessary.
• Tracks and reports on donation levels daily to prevent overstocking of trailers.
• Timely communicates when donation warehouses and/or trailers are becoming full and a truck is needed.
• Fulfills requests for assistance in loading and unloading donations onto trucks.
• Follows all retail center/donation center policies and procedures.
• Maintains a safe and organized environment for both customers and fellow employees.
• Cross-trains in other departments or areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.

Requirements

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send/receive email.
• Able to work in various weather conditions with varying temperatures.
• Able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.