Temporary Customer Service - Return Agent - Tallahassee Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring for a Temporary Return Agent. This position is located at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Serve as a liaison between the customer and the rental car company
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• This is a temporary position and you may work up to a maximum of 90 days during the defined season

Benefits

No benefits are offered for this temporary position.

Pay

$14.00 / hour

Schedule

This position is available on the following schedules:

• Monday: 11:00am to 8:00pm
  Tuesday: 11:00am to 8:00pm
  Wednesday: 11:00am to 8:00pm
  Thursday: 11:00am to 8:00pm
  Friday: OFF
  Saturday: OFF
  Sunday: 11:00am to 8:00pm
• Monday: 3:00pm to 12:00am
  Tuesday: 3:00pm to 12:00am
  Wednesday: OFF
  Thursday: OFF
  Friday: 3:00pm to 12:00am
  Saturday: 3:00pm to 12:00am
  Sunday: 3:00pm to 12:00am

Qualifications

Equal Opportunity Employer/Disability/Veterans