Temporary Customer Service - Return Agent - Panama City Airport

About the Role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is the largest and fastest growing privately owned automotive rental and leasing company in North America. The National/Alamo brand has an exciting opportunity for a Temporary Return Agent to provide superior, friendly, and efficient service during all aspects of the rental car return process.

This is a temporary position located at the Panama City Airport (ECP) - 6300 W Bay Pkwy, Panama City, FL 32409, and cannot exceed 90 days.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time, and turn into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use proper statements to determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep the lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year of continuous customer service, retail, or administrative support experience.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
• No drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI).

Pay

$15.00 per hour.

Schedule

This is a temporary position with the following schedule options:

• Option 1:
  • Monday: OFF
  • Tuesday: 8:00 AM to 6:00 PM
  • Wednesday: 8:00 AM to 6:00 PM
  • Thursday: 8:00 AM to 6:00 PM
  • Friday: 8:00 AM to 6:00 PM
  • Saturday: 8:00 AM to 6:00 PM
  • Sunday: OFF
• Option 2:
  • Monday: 8:00 AM to 6:00 PM
  • Tuesday: 8:00 AM to 6:00 PM
  • Wednesday: 8:00 AM to 6:00 PM
  • Thursday: 8:00 AM to 6:00 PM
  • Friday: OFF
  • Saturday: OFF
  • Sunday: 8:00 AM to 6:00 PM