Customer Service Return Agent (Miami International Airport)

About the role

You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.

You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process.

You promote additional SIXT products and services where applicable, turning every return into a brand experience.

You identify and tag vehicles for maintenance and ensure they are moved to the correct location.

You work in various weather conditions and are willing to take on additional tasks to support business needs.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• Promote additional SIXT products and services where applicable, turning every return into a brand experience
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Requirements

• You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• You possess basic computer navigation skills and are familiar with Microsoft Office applications
• You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• You are willing to wear a company uniform and speaking other languages is a plus

Qualifications

• You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• You possess basic computer navigation skills and are familiar with Microsoft Office applications
• You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• You are willing to wear a company uniform and speaking other languages is a plus

Skills

• Customer service experience
• Basic computer navigation skills
• Familiarity with Microsoft Office applications

Benefits

• Comprehensive benefits package including healthcare coverage, life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan
• Paid time off and holidays
• Employee assistance program
• Exclusive employee rentals
• Uniform and weekly dry cleaning

Pay

Hourly pay of $18.

Schedule

40 hours per week, including day or evening shifts, and open to travel (5–10%)