Customer Service - Return Agent - Tallahassee Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Return Agent. This position works at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• S Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• A minimum of 1 year of continuous customer service retail or administrative support experience
• A current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• A High School Diploma or G.E.D. required

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

• Monday: 11:00am to 8:00pm
• Tuesday: 11:00am to 8:00pm
• Wednesday: 11:00am to 8:00pm
• Thursday: 11:00am to 8:00pm
• Friday: OFF
• Saturday: OFF
• Sunday: 11:00am to 8:00pm
• OR
• Monday: 11:00am to 8:00pm
• Tuesday: 11:00am to 8:00pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 11:00am to 8:00pm
• Saturday: 11:00am to 8:00pm
• Sunday: 11:00am to 8:00pm

Pay

$14.00 / hour

Schedule

Available schedules listed above

Skills

None specifically mentioned, but strong customer service skills are required.

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Equal Opportunity Employer/Disability/Veterans

Enterprise Mobility is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

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