Overnight Customer Service Agent (Miami International Airport)

Ideal Shift

9:00pm-5:30am

Your Role at SIXT

• Welcome all customers upon arrival and gather feedback to improve their future rental experience
• Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• Advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Skills Matter

• Education & Experience: High school diploma or GED and at least 1 year of customer service experience
• Licenses & Authorization: At least 18 years old, valid driver’s license with a clean driving record, authorized to work in the United States without requiring sponsorship
• Computer Skills: Basic computer navigation skills and familiarity with Microsoft Office applications
• Work Hours & Travel: Can work 40 hours per week, including day or evening shifts, open to travel (5-10%), some of which may be by airplane

What We Offer

• Comprehensive Benefits Package: Healthcare coverage, life insurance, critical illness, hospital indemnity, pet insurance, 401k plan
• Paid Time Off & Holidays: PTO, sick leave, time and a half for working on public holidays
• Bonus Plan: Based on performance
• Employee Assistance Program: Support available through Employee Assistance Program
• Exclusive Employee Rentals: Benefit from employee-only rental rates, family rental options, and exclusive discounts for employees

About Us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.