Customer Service Return Agent - DFW Airport

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Solicit feedback and suggestions to improve job performance
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
• Apart from religious observation, must be available to work one the following schedules as part of an operational shift bid including weekends, nights and holidays: Thursday - Monday 2:00pm-10:00pm or Tuesday - Saturday 11:00am-7:00pm

Pay

The pay for this position offers an average of $18.50/hour (15.50 per hour plus incentives).

Schedule

Available Schedules:

• Thursday - Monday 2:00pm-10:00pm
• Tuesday - Saturday 11:00am-7:00pm

Benefits

• Paid time off
• Employee discounts on renting and purchasing cars
• Retail savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• No Airport Clearance Required

Company Information

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!

We are working towards our shared vision to be the world's best and most trusted mobility company.