Customer Service Return Agent (Lihue Airport)

About the role

You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
You promote additional SIXT products and services where applicable, turning every return into a brand experience
You identify and tag vehicles for maintenance and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• Promote additional SIXT products and services where applicable, turning every return into a brand experience
• ID and tag vehicles for maintenance and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Background in sales, service, or hospitality (ideally)
• Age 18 or older
• Valid driver's license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Basic computer navigation skills and familiarity with Microsoft Office applications
• Willingness to work 40 hours per week, including day or evening shifts
• Open to travel (5–10%) and some travel may be by airplane
• Willingness to wear a company uniform

Skills

• Education & Experience
• Licenses & Authorization
• Computer Skills
• Work Hours & Travel
• Uniform & Language

Benefits

• Comprehensive Benefits Package
• Paid Time Off & Holidays
• Employee Assistance Program
• Exclusive Employee Rentals

Pay

$25.50 per hour

Schedule

Flexible hours, including day or evening shifts, with occasional travel (5–10%) and some travel by airplane.

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.