Temporary Customer Service Agent - Billings Airport

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Prepares all rental and return documents accurately and completely.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• A High School Diploma or G.E.D. is required.
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.

Schedule

This position is available on the following schedule:

• Monday: 4:00pm to 1:00am
• Tuesday: 4:00pm to 1:00am
• Wednesday: 4:00pm to 1:00am
• Thursday: 4:00pm to 1:00am
• Friday: 4:00pm to 1:00am
• Saturday: OFF
• Sunday: OFF

Pay

The position pays $17.00 / hour.

Benefits

This is a Temporary position and cannot exceed 90 days of employment.

Company Information

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

About the Role

We are hiring now for immediate openings. Discover how each team member plays a vital role in driving our success. Hear about their experiences, why they love what they do and what it takes to join us.