Customer Service Associate - Temporary

Responsibilities

• Models and delivers a distinctive and delightful customer experience; registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (proactive help, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service; recommends items for sale, trade‑up, or companion items.
• Registers customer purchases, collects cash, distributes change, and processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; completes resets and revisions as directed.
• Assists with separation of food items and product placement per policies (e.g., raw and frozen meats on bottom shelves); rotates consumable items using first‑in, first‑out method and restocks outs.
• Maintains working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities: monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive.
• Assists with exterior and interior maintenance to ensure a clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by manager or assigned by corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• At least six months of experience in a retail environment.
• Prior work experience with Walgreens.

For applicants in San Francisco, CA, qualified candidates with arrest and conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.

Walgreens is an Equal Opportunity Employer, including disability/veterans.

Pay

Salary Range: $15 – $17.50 per hour.

Benefits information is available at jobs.walgreens.com/benefits.

Schedule

Flexible schedule required, including evenings and weekends.