Temp Receptionist - Medical

About the role

The Receptionist under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, follows the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC).

Responsibilities

• Greet patients professionally and courteously.
• Manage provider schedules to ensure access and efficiency.
• Avoid delays and unexpected events by handling high volume of patients and internal/external customers.
• Check patients in-and-out through the practice management system and verify information.
• Perform cashiering duties, collect co-payments, payments, and outstanding balances.
• Review and manage patient schedules, anticipate missed opportunities, and refer triage calls to nursing staff.
• Schedule patients per protocol and confirm appointments for primary care and ancillary services within 24 hours of appointment.
• Assist with pre-visit planning, assist patients with the completion of appropriate forms, and review for accuracy and completeness.
• Accurately enter and update demographic and payer data in the practice management system.
• Verify coverage and payer eligibility, including programs, private insurances, Medi-Cal, and sliding fee.
• Inform patients about available services and programs.
• Observe for patients in distress and report to nursing staff.
• Maintain knowledge of the practice management system, payers, and Standard Work.
• Ensure inventory of paperwork is up to date and issues visitor passes when required.
• Perform variety of clerical duties.
• Adhere to and observe all safety policies and procedures, including infection control rules and regulations.
• Show knowledge and skills appropriate to the age of patients served (infants, pediatrics, adolescents, adults, or geriatrics).
• Show cultural sensitivity and competence with patients.
• Adhere to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).
• May supervise other employees as needed.

Qualifications

• High school diploma or GED equivalent.
• Minimum one year of customer service position, preferably in a medical setting.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology is desirable.
• Bilingual - ability to read, speak, and write in English and another language is desirable.
• Experience with word processing, spreadsheets, email, and keyboarding.
• Microsoft Office skills preferred.
• Working knowledge of EHR preferred.
• Certificate in Medical Front Office procedures desired.
• Possession of current, valid, unrestricted California Driver's License (Class C) required.
• CPR (BLS-C) card preferred.

Skills

• Customer service using AIDET Standards.
• Answering telephone promptly with a courteous and professional manner.
• Handling high volume of patients and internal/external customers.
• Checking patients in-and-out through the practice management system.
• Performing cashiering duties and collecting payments.
• Managing patient schedules and referring triage calls to nursing staff.
• Scheduling patients per protocol and confirming appointments.
• Assisting with pre-visit planning and completing patient forms.
• Entering and updating demographic and payer data in the practice management system.
• Verifying coverage and payer eligibility.
• Informing patients about available services and programs.
• Observing for patients in distress and reporting to nursing staff.
• Maintaining knowledge of the practice management system, payers, and Standard Work.
• Ensuring inventory of paperwork is up to date and issuing visitor passes when required.
• Performing variety of clerical duties.
• Adhering to and observing safety policies and procedures.
• Showing knowledge and skills appropriate to the age of patients served.
• Showing cultural sensitivity and competence with patients.
• Adhering to HIPAA, employee confidentiality, and privileged communications.

Benefits

Not specified.

Pay

$22.00 - $23.15 per hour.

Schedule

Not specified.