Temp Implementation Manager (Remote)

About the role

This temporary position (September through mid-February) reports to the Sr. Manager, Client Management in the CDB Client Services Department. The Implementation Manager provides focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with clients and the consulting community.

Responsibilities

• Direct all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services.
• Develop and execute an implementation strategy consistent with client expectations.
• Create, manage, and track detailed project plans and issue logs outlining required actions, responsible parties, and assigned target dates.
• Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation-related issues.
• Ensure implementation strategy is administered in accordance with all performance guarantee arrangements.
• Partner with key stakeholders (sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues, ensuring client expectations are consistently satisfied or exceeded.
• Evaluate the impact of client-requested exceptions and develop reasonable alternatives to satisfy client needs while minimizing impact on systems and operations.
• Identify, communicate, and track cost-sensitive items not included as part of the standard process.
• Collaborate on review, analysis, and development of recommendations for the design of complex account and benefit structures based on client objectives and Inspira’s systems, administration, and reporting requirements.
• Participate in client finalist meetings, representing the capabilities of the organization’s implementation services process.
• Identify opportunities for cross-selling and account rounding of additional Inspira products and services throughout the implementation process.
• Perform other duties as assigned.