Implementation Manager - Remote

Job Summary

The Implementation Manager acts as a key liaison between franchise partners and Vital Care Infusion Services, ensuring all onboarding activities are completed in alignment with Vital Care policies, state regulations, and ACHC accreditation standards. This role collaborates closely with franchisees to establish vendor partnerships, coordinate weekly cross-functional check-in calls, and guide them through critical milestones—including real estate acquisition, construction, Board of Pharmacy approvals, and ACHC accreditation. Additionally, the Implementation Manager provides ongoing consultative support and educational development to ensure long-term success and compliance.

Duties/Responsibilities

• Lead and manage the end-to-end onboarding process for new pharmacy franchisees.
• Ensure all onboarding milestones are met according to onboarding timelines, Vital Care policies, and regulatory standards.
• Serve as the primary point of contact for franchisees throughout the onboarding phase.
• Cook up weekly cross-functional calls to gather key updates, oversee onboarding progress, and ensure alignment with established timeline objectives.
• Cook up with other Vital Care departments to ensure successful communication and timeline achievement.
• Guide franchisees through regulatory processes, including obtaining state Board of Pharmacy licenses and meeting all state and federal requirements.
• Cook up activities, document preparation, and physical space set up for ACHC surveys.
• Connect franchise with key preferred vendors for staffing, real estate selection, and other required services.
• Facilitate communication and obtain regular updates while ensuring the franchise is compliant with Vital Care processes and procedure.
• Cook up with the franchise contact to ensure all licensure, accreditation, software, and physical requirements are in place.
• Troubleshoot and resolve issues quickly and effectively, while also following the outlined escalation process.
• Provide feedback and insights to leadership on recurring challenges or client needs.
• Facilitate and manage franchises within the company’s project management system.
• Engage in consistent and timely follow-up communications with franchise partners using various media platforms (i.e., text, email, Microsoft Teams).
• Identify and mitigate risks that could impact compliance or service delivery.
• Communicates and provides reports to leadership as requested.
• Follows and abides by all company policies and procedures.

Required Skills/Abilities

• Prior experience in roles involving infusion pharmacy.
• Excellent organizational and communication skills.
• Excellent teaching skills and ability to demonstrate and communicate critical procedures to pharmacy professionals.
• Strong business acumen with the ability to quickly grasp issues and understand strategy and demonstrated ability to work independently and make good business decisions.
• Demonstrated process and project ownership orientation with the ability to manage priorities and meet time commitments.
• Ability to effectively collaborate and communicate project status with onboarding teams and Company leadership.
• Hightly skilled communicator in verbal, written, and oral presentation of information.
• Demonstrated analytical, quantitative, and organizational skills, providing the ability to analyze progress, identify trends and anomalies, and recommend needed improvements.
• Solution-oriented and resourceful, demonstrates excellent problem-solving and customer service skills.
• Proficient in MS Office Suite and demonstrated ability to work effectively within Word, Excel, PowerPoint, and other Program Management systems.

Education and Experience

• A high school diploma/associate degree or equivalent.
• A bachelor’s degree in Healthcare, Business, Communications, or related degree preferred.
• Prior experience in roles involving infusion pharmacy operations, regulatory compliance, and accreditation preferred.
• Project Management experience preferred.

Physical Requirements

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
• Keyboarding: Frequent use of a keyboard for typing and data entry.
• Reaching: Occasionally reaching for items such as files, documents, or office supplies.
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.