Sr. Implementation Manager - Remote

Primary Responsibilities

• Manage and lead new Health Plan implementations, including Commercial, Medicaid, Medicare, and Exchange lines of business
• Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
• Direct and coordinate the teams of operations, business, product, and technical contributors to ensure the on-time and successful delivery of properly scoped high-quality project requirements
• Ensure factual, timely, and quality implementation tracking, analysis, reporting, and communication strategies are utilized using established policies & procedures
• Lead complex workstreams which could include Operations Readiness (Member Services/System Access & Training/Vendor Transition/Reporting/Pharmacy Helpdesk) and Eligibility
• Ensure Service Now (SN) automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation
• Manage internal team updates to the client SN implementation case to ensure completeness
• Review deliverables and ensure adherence to quality standards, implementations, and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders. Make timely and appropriate decisions to ensure implementations are on track for successful service and go live readiness
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed
• Ensure developed solutions match Client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented, and closed in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process, and post go live lessons to learn reviews with clients and executive leaders

Required Qualifications

• 2+ years of experience in PBM, health care or the pharmacy industry
• 2+ years of Implementation or large healthcare project management experience
• Experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Willing to work through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams
• Ability to travel up to 35%

Preferred Qualifications

• 1+ years of experience in MS Office Project
• 1+ years of Medicare and/or Medicaid client implementation experience
• PBM Account Management experience
• Proven ability to message, position, and present information for maximum customer impact and influence
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives