Manager, Implementations - Remote

What You'll Do on a Typical Day

• Defines the concept of operations in conjunction with contractual exhibits through the development of the project scope, KPIs, system requirements, process flows and SOPs.
• Provides onsite support throughout the project and assists in coordinating resources during go-live.
• Implements and maintains operational processes and procedures.
• Covers and manages cross-functional teams, including operations, logistics, IT, engineering and customer service, to ensure that new clients are set up for success.
• Conducts regular status meetings with clients and internal teams to track progress and identify any potential issues.
• Develops and maintains strong relationships with internal stakeholders and external clients to ensure their satisfaction with our services.
• Leads and coaches the implementation team throughout the project to ensure a successful launch of complex and strategic new business.
• Oversees the development of contractual documents and addendums.
• Identifies and manages risk throughout the project, ensuring communication to all stakeholders including executives and clients.

Requirements

• 5 years of experience working in startup environments, operations and change management.
• Experience with Microsoft Office and computerized scanner equipment.
• Experience working in 3PL, distribution or fulfillment centers.

Qualifications

• Bachelor’s or master’s degree in Supply Chain Management, Business or related field.
• 3 years of experience in 3PL.

Skills

• Basic SQL experience.
• Ability to engage and collect testing information from cross functional teams and translate that information into practical testing scenarios within a WMS or automation.
• WMS experience.

Benefits

• Full health insurance (medical, dental and vision).
• 401(k).
• Life insurance.
• Disability.
• Opportunity to participate in a company incentive plan.