TEMP - Customer Care Center CSR

Description

At Sunflower Bank, N.A., we're experiencing great growth since our founding in 1892. We're dedicated to serving our communities and supporting our team members. As a full-service financial institution, we offer a wide range of relationship-focused services to meet personal, business, and wealth-management financial objectives. This mission is not just our goal; it's what we do every day for both clients and associates.

Learn more about Sunflower Bank at sunflowerbank.com.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company.
• Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company’s products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Requirements

• Excellent Customer Service skills
• Excellent phone etiquette
• Computer proficiency with the ability to learn new programs

Qualifications

• High School diploma or equivalent
• Strong customer service skills and prior customer service experience preferred
• Good decision-making skills with the ability to effectively communicate through multiple channels
• Bilingual preferred
• Technical knowledge, proficiency and keyboarding skills
• Ability to work with minimal supervision and show initiative
• Able to work flexible hours

Skills

• Excellent Customer Service skills
• Excellent phone etiquette
• Computer proficiency with the ability to learn new programs

Benefits

Not specified

Pay

Dependent on knowledge, skills, abilities, experience and location

Schedule

Not specified