TEMP - Customer Care Center CSR

Description

At Sunflower Bank, N.A., we're experiencing great growth since our founding in 1892. We're dedicated to serving our communities and supporting our team members. As a full-service financial institution, we offer a wide range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission; it's what we do every day for both clients and associates.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while focusing on the customer's experience.
• Offer prompt, high-quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in ongoing training; attend training sessions on new products, services, and procedures.
• Use appropriate methods to enhance the customer's overall relationship with the company.
• Promote products and services that benefit both the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company's branch network via phone or email.
• Understand and comply with the company's mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company's products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Requirements

• Excellent customer service skills.
• Excellent phone etiquette.
• Computer proficiency with the ability to learn new programs.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills and prior customer service experience preferred.
• Good organizational and time management skills to meet changing deadlines.
• Good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred.
• Technical knowledge, proficiency, and keyboarding skills.
• Ability to work with minimal supervision and show initiative.
• Able to work flexible hours.

Benefits

Our supportive culture empowers team members to grow and seize new opportunities. We strive to be the financial backbone of their lives, and we know that starts with our team. If you qualify, apply online at www.sunflowerbank.com/careers. You've never worked any place like Sunflower Bank!

EEO/AA: Minorities/Females/Disabled/Vets

Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.