TEMP - Customer Care Center CSR

About the role

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of TEMP - Customer Care Center CSR. This position deals directly with customers over the phone daily, provides customer financial services, promotes products and services, and establishes customer relationships over the phone. This position is temporary and ends when the project is completed.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company's branch network either by phone or by email.
• Understand and comply with the company's mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
• Obtain and maintain knowledge of company's products and services.
• Perform all account maintenance activities requested by customers and management.
• Perform special projects as requested by Customer Care Management.

Qualifications

• High School diploma or equivalent.
• Must possess strong customer service skills and prior customer service experience preferred.
• Must possess excellent organizational and time management skills to meet changing deadlines.
• Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
• Bilingual preferred.
• Must possess technical knowledge, proficiency and keyboarding skills.
• Must work with minimal supervision and show initiative.
• Must be able to work flexible hours.