Teller Supervisor

Essential Duties And Responsibilities

• Oversee daily transactions of teller staff so as to provide superior customer service with minimal service problems.
• Ensure accurate and timely processing of basic transactions and services.
• Order daily supply of cash and count incoming cash.
• Maintain vault cash supply and assist tellers in maintaining their teller window supplies.
• Oversee vault security and teller alarm equipment.
• Authorize teller transactions including payment of checks within assigned limit.
• Identify risks and/or problems with new account deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilities including assisting manager in:
• Recruiting, interviewing and selecting staff following the Bank’s stated hiring process.
• Scheduling work hours of teller staff and arranging for coverage.
• Partnering with the Training Department to schedule continuing education for staff.
• Routine coaching and counseling including providing feedback to Retail Banker.
• Aid tellers with complex transactions and customer issues to ensure timely and professional resolution.
• Assist with risk management practices to include management of teller differences, losses and teller errors.
• Conduct banking office audits.
• Build customer loyalty through courtesy and friendliness including referring customers to other Bank staff as needed.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.
• Lead and participate in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5 years related job experience, or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.
• Bi-lingual in Spanish (a plus).