Teller Supervisor

Teller Supervisor

Division: Retail Banking
Department: Various – Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 7
Salary Range: $20.50 - $32.12
Location: Arlington, MA

Key Accountabilities

• Teller Line Supervision & Operations:
  • Aid in building and managing a sales culture to achieve branch goals and bank-wide initiatives.
  • Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.
  • Oversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.
  • Resolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.
  • Participate in hiring and performance management in collaboration with branch management.
• Customer Relationship Management:
  • Provide an outstanding customer experience at all points of contact.
  • Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
  • Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
  • Educate and assist customers with digital banking services and recommend convenient banking options.
  • Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
  • Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Branch Operations & Compliance:
  • Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.
  • Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
  • Oversee branch audit processes and review various branch reports.
  • Train staff on regulatory changes, risk management, and best practices.
  • Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
  • Act as a deterrent to robbery and fraud by adhering to procedures.

Education & Experience

• High school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.

Skills & Knowledge

• Superior customer service and relationship building skills.
• Strong communication and interpersonal skills.
• Ability to work in a flexible, cross-trained environment.
• Strong coaching and mentoring skills required.
• Ability to prioritize workflow, multi-task, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.