Teller Supervisor

Teller Line Supervision & Operations

Aid in building and managing a sales culture to achieve branch goals and bank-wide initiatives.

• Maintain cash drawer and vault responsibilities; ensure proper balancing and timely delivery of work to appropriate departments.
• Oversee daily procedures, including audit processes, compliance, and record-keeping for teller line and ATM operations.
• Resolve complex transactions, errors, and client requests; assist with problem resolution for employees and customers.
• Participate in hiring and performance management in collaboration with branch management.

Customer Relationship Management

Provide an outstanding customer experience at all points of contact.

• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Branch Operations & Compliance

Assist in managing daily branch operations, including opening/closing, security, audit, and compliance procedures.

• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Oversee branch audit processes and review various branch reports.
• Train staff on regulatory changes, risk management, and best practices.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education & Experience

• A high school diploma or equivalent required; banking courses preferred.
• One to two years of senior teller or teller supervisor experience preferred.

Skills & Knowledge

• Superior customer service and relationship building skills.
• Strong communication and interpersonal skills.
• Ability to work in a flexible, cross-trained environment.
• Strong coaching and mentoring skills required.
• Ability to prioritize workflow, multi-task, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values.