Teller Supervisor

About the Role

Promote and ensure first-class customer service through consistent and effective coaching and development of teller staff. Maintain an environment that fosters teller teamwork and supports individual professional development. Ensure branch safety and soundness through adherence to audit, regulatory, and procedural guidelines. Perform compliance, procedural, and control audits in the retail teller area. Responsible for Bank Secrecy Act training and compliance at the teller level.

Responsibilities

• Manages teller team ensuring that appropriate Bank policy and procedures are followed in all aspects of teller operations, security, and compliance.
• Ensures efficient daily operation of the branch.
• Performs additional responsibilities as directed by Bank Management.
• Monitors branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer.
• Oversees daily distribution of tasks when applicable.
• Ensures that tellers are performing their duties in accordance with policy.
• Serves as a resource to customer service representatives and teller teams.
• Performs additional duties as requested, needed, or assigned.

Requirements

• Full knowledge of the products and services offered by the bank.
• Knowledge of department support structures, resources, and personnel.
• Ability to work a flexible schedule based on the hours of operation of the bank, including Saturday mornings.
• Ability to lift 30 pounds.
• Ability to build strong relationships and alliances across the organization.
• Ability to adapt to change, multi-task, and remain reliable and highly motivated.
• Must have reliable transportation.
• Must be flexible and able to adapt to new job locations and re-assignments as directed.
• Fluent in written and verbal English communication skills.
• Must be able to work in our remote drive-through building.
• Ability to adhere to Needham Bank’s Core Values: Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing.

Qualifications

• High School Diploma or GED required.
• One to two years of job-related experience, including formal teller and new accounts training.
• Recent customer service and sales experience, particularly in cross-marketing products and services.
• Superior customer service skills, exceeding customers’ expectations.
• Educated in banking regulations and laws.
• Excellent interpersonal and supervisory skills.
• Excellent knowledge of computer and keyboard skills.

Pay

$22.57 - $29.35 / hour. The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Benefits

• Fully paid medical and dental insurance.
• HRA (Health Reimbursement Arrangement).
• 401(k) plan with an 8% bank match.
• Paid time off (PTO) and paid holidays.
• Bonus program.
• Flexible spending accounts.
• Vision service plan.
• Group term life insurance.
• Short and long-term disability insurance.
• Tuition reimbursement.
• Employee Assistance Program.

We offer a great benefit package to our eligible part-time employees as well.