Teller Supervisor

Responsibilities

• Supervises daily teller team and operations, conducting risk assessments, coaching, motivating, and ensuring compliance to established policies and procedures.
• Performs a wide variety of duties including basic/advanced account transactions, cash handling, and branch control procedures.
• Aids tellers in the efficient handling of customer needs, reviewing and checking their work, and resolving teller-related issues.
• Provides exceptional customer service to meet their needs and expectations.
• Works towards meeting sales goals by promoting and cross-selling a range of financial products and services.
• Contributes to a collaborative team environment by achieving branch and individual sales targets.
• Observes and coaches sales, service, and operational skills.
• Directs others without prompting, demonstrating mastery of all necessary skills.
• Assists in opening and closing branch duties.
• Manages relationships and activities according to established Bank policies, procedures, and systems.
• Ensures compliance with relevant laws and regulations, including the Bank Secrecy Act.
• Trains and develops tellers, conducts performance reviews, and maintains an open communication atmosphere.
• Manages cash drawers, handles unusual transactions, and resolves customer inquiries related to financial products and services.
• Acts as a role model for accuracy, service, strong sales ability, and efficiency.
• Handles cashier’s checks, approves transactions, and makes decisions regarding enforcement of transaction procedures.
• Understands and follows proper post-robbery procedures.
• Complies with all banking regulations applicable to the job, including the Bank Secrecy Act and information security initiatives.

Qualifications

• Knowledge of compliance and fraud issues for protecting both customers and the bank.
• Leadership in operations and sales.
• Mastery of all necessary skills and the ability to direct others without prompting.
• Ability to perform opening and closing branch duties.
• Proficiency in handling cash, coins, and currency, and managing cash drawer limits.
• Experience in cross-selling financial products and services.
• Strong customer service and interpersonal skills.
• Understanding of banking regulations and the ability to comply with them.