Teller Supervisor

About the role

Direct and coordinate teller operational functions, respond to inquiries and resolve issues while projecting a professional image.

Responsibilities

• Ensure customers are assisted in person, by telephone, or electronically meeting or exceeding Bank standards.
• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, providing feedback and guidance on laws, policies, and procedures.
• Oversee the flow of cash for the branch and ATM responsibilities, approving and reviewing large items.
• Ensure security testing is completed.
• Audit and process daily branch NSF’s, proof clearing, and collection items.
• Develop and train new and existing staff members to ensure long-term success and recruit as needed.
• Network within communities to find and attract new business.
• Manage weekly branch overdraft reports by initiating customer contact according to overdraft guidelines and collection policy.
• Contribute to meeting department and branch profitability goals.
• Perform teller and other duties as assigned.

Qualifications

• High School diploma or equivalent required, some college preferred.
• Typically requires three to five years of Teller experience with increasing responsibility and possessing the knowledge, skills, and ability to perform the essential requirements for the job.
• Possess and maintain a valid Driver’s License.