Teller Supervisor

About the role

As a Teller Supervisor at Associated Bank, you will lead a team dedicated to delivering exceptional customer service while ensuring smooth daily branch operations. You'll support branch success by coaching tellers, enhancing customer relationships, and promoting financial solutions. This role offers the opportunity to build leadership skills and contribute to the overall success of the branch.

Responsibilities

• Lead and supervise teller staff to ensure efficient, customer-focused service.
• Perform and oversee customer banking transactions while resolving service inquiries.
• Coach and motivate tellers to identify customer needs and refer appropriate financial solutions.
• Ensure compliance with banking policies, procedures, and regulatory guidelines.
• Conduct regular cash counts and maintain operational accuracy of teller drawers and cash vault.
• Train, develop, and mentor team members on operational and service standards.
• Partner with the Branch Manager to maintain branch operational integrity and assist in their absence.
• Promote digital banking tools and customer channels to enhance the customer experience.

Requirements

• A high school diploma or equivalent.
• 2+ years of customer service experience in a retail or banking environment.
• Previous leadership or supervisory experience in a financial or retail setting is preferred.
• Experience with cash handling and sales referral processes is preferred.

Qualifications

Commensurate with experience.

Skills

• Strong leadership and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of banking policies and procedures.
• Proficiency in using bank software and systems.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Pay

$17.00 - $26.08 per hour.

Schedule

Nightly shift.