Teller Supervisor

About the role

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change.

Office location: Huntsville, Texas, United States.

This role involves frequent face-to-face and telephone contact with customers, supervision of other tellers, and above-average physical effort. Normal work hours may include Saturdays, and periodic travel to Abilene or other bank regions for training is required.

Responsibilities

• Process financial transactions promptly and accurately.
• Strictly adhere to all bank policies and procedures.
• Prioritize client demands and provide impeccable customer service.
• Communicate professionally with all clients and colleagues.
• Uphold understanding of all banking products and services, along with company systems and procedures.
• Provide guidance and assistance to teller staff, including transaction approvals, resolution of customer service issues, workflow coordination, and training of new or less experienced tellers.
• Participate in job-specific training and comply with BSA, AML, and all bank policies and procedures.
• Actively participate in the Customer Service First program and support the values of the organization.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• 3 years of previous teller experience within the financial institution industry.
• Ability to maintain a high level of confidentiality.
• Computer proficiency and familiarity with Microsoft programs.
• Impeccable written and verbal communication skills.
• Comfortable working in a fast-paced environment with frequent interruptions and little to no supervision.
• Ability to stand for most of the workday and lift, carry, or move heavy boxes or bags of currency and coin weighing up to 60 pounds.
• Must be able to work flexible and/or extended hours as business requires, including Saturdays and holidays.

Preferred Skills

• Bilingual in English and Spanish.