Teller Supervisor

Primary Accountabilities / Responsibilities

• Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
• Leadership and People Management:
  • Effectively manage office in absence of Branch Manager and Assistant Branch Manager
  • Monitor teller differences and assists Branch Manager in instituting corrective action
  • Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports
  • Support the Branch Manager's efforts to achieve SRB goals individually and as a team
  • Coach the teller line on Sincere standards, Pride standards and Partner referrals
  • Aid with annual performance evaluations
• Maintain a comprehensive understanding of the Bank's mission statement and core values across your team
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank
• Maintain a professional image and ensure standards are met for professional presentation by the teller staff

Operations and Compliance

• Ensure compliance with the Federal and State laws as well as the Bank's policies and procedures
• Absorb and maintain knowledge of Bank's products and services and use this knowledge to offer solutions based on the customer's needs
• Remain current on market conditions regarding products, product updates, and new technologies through available resources
• May provide notary services for our customers

Platform/Desk Accountabilities / Responsibilities

• May open accounts and assist customers with their existing relationships
• Performs account maintenance and processes requests
• Demonstrates and maintains knowledge of Bank's products and services and uses this knowledge to offer solutions based on the customer's needs
• Maintains relationships and may initiate new ones
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours)
• Remains current on market conditions regarding products, product updates, and new technologies through available resources

Requirements

• Maintains an understanding of the HFG mission statement and core values
• Performs other similar duties as assigned or requested by the Branch Manager
• Flexibility in scheduling is a must. Must be available to work Saturdays and extended hours
• Travel may be required
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs
• Strong communication skills, both written and oral
• Excellent customer service skills
• Ability to use computer systems and office equipment
• Adheres to the Bank's dress code policy as found in the HFG employee handbook

Education and Experience

• High School Diploma or equivalent required
• Prior supervisory experience is required
• Cash handling experience required
• 2 or more years' teller experience preferred