Teller Senior

About the role

A retail banking customer service representative responsible for processing financial transactions, developing client relationships, and promoting bank products. This role does not include supervisory responsibilities and requires adherence to ethical standards and internal controls.

Responsibilities

• Provide accurate, timely customer service and handle daily financial transactions such as deposits, withdrawals, transfers, and loan payments.
• Serve as the first point of contact, recommending bank products or referring clients to appropriate departments.
• Maintain high customer service standards, monitor cash control, and assist with ATM balancing and vault duties.
• Deliver excellent client experiences by resolving issues and assisting with service needs, while promoting cross-selling opportunities.
• Ensure compliance with bank policies, regulations, and risk management procedures.
• Stay informed on operational updates and adhere to audit and security policies.

Qualifications

• High school diploma or GED
• 4+ years in customer service, cash handling, sales, or related experience

Skills

• Proficiency with Microsoft Office, 10-key calculator, coin counter, and basic office equipment
• Strong communication skills
• Attention to detail
• Ability to deliver excellent client service

Schedule

On-site position with regular hours and some rotating Saturday shifts.