Teller Senior

Role Overview

Responsible for delivering high-quality, accurate, and timely customer service in a retail banking environment. Acts as the first point of contact, recommending bank products, referring clients, and developing profitable long-term relationships to maximize revenue. Ensures high customer service standards and maintains control of cash transactions.

Key Duties

• Handle cash drawer operations following audit and security policies.
• Process deposits, withdrawals, transfers, loan payments, and miscellaneous transactions (bonds, money orders, etc.).
• Assist with daily ATM balancing, deposit verification, and vault responsibilities.
• Stay informed of operational updates for compliance.
• Deliver excellent client experiences by resolving issues promptly and assisting with service needs.
• Identify cross-selling opportunities, promote bank products, and refer clients to appropriate teams.
• Ensure compliance with bank regulations, policies, and risk management standards.

Qualifications

• High school diploma or GED required; 4+ years of customer service, cash handling, sales, or teller experience preferred.
• Proficiency in Microsoft Office, 10-key calculator, coin counter, and basic office equipment skills are essential.

Skills

• Strong customer service
• Operational efficiency
• Compliance awareness
• Sales abilities

No supervisory responsibilities.