Teller Senior
About the role
Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the customer, may have responsibility for cross-selling firm products or referring customers to other areas of the firm. Develop and retain long-term and profitable customer relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.
Responsibilities
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Process deposits, withdrawals, transfers and loan payment transactions for customers.
- Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders, etc.)
- Identify cross selling opportunities and refer customers/prospects to the appropriate team
- Promote bank products and services to further enhance customer relationships.
- Assist in daily balancing and processing of ATM, including the processing of all entries.
- Assist in the verification of deposits in the night and lobby depository.
- Assist with the dual control vault responsibilities.
- Participate in meetings that include information on sales, products, customer service and operational processes.
- Performs all other duties as assigned.
Qualifications
High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.
Skills
- Microsoft Office Suite – Outlook, Word, Excel, MS Access (a plus)
- 10‑key calculator
- Coin counter
Schedule
Monday – Thursday: 9 AM–4:30 PM; Friday: 9 AM–6 PM; Saturday rotation: 9 AM–1 PM.