Teller (Full Time) - Amarillo, Soncy

External Applicants: Apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Internal Applicants: Apply through the internal Talent - Career Center in ADP.

About the role

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Represents the bank in a courteous and professional manner.
• Receives and processes deposits and loan payments.
• Cashes checks and other negotiable instruments for clients.
• Examines documents for endorsements and negotiability.
• Processes transfers between accounts.
• Sells traveler’s checks, official checks, and money orders.
• Processes credit card cash advances.
• Verifies and balances cash daily; detects and resolves discrepancies promptly.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Follows Teller procedures consistently and adheres to compliance requirements.
• Ensures that client requests and inquiries are promptly resolved.
• Operates online teller terminal and maintains privacy of customer information.
• Assists area personnel as required and with training or orientation as needed.
• Keeps supervisor informed of area activities and of any problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Performs night drop functions and related clerical duties as assigned.
• Ensures that work areas are clean, secure, and well maintained.
• Cross sells Bank products and services.

Performance Expectations

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved; a balancing record that meets established standards is maintained.
• Good business relations exist with clients; client problems and inquiries are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management; assistance is provided to other Tellers and staff as needed.
• Supervisors are appropriately informed of area activities; required reports and records are accurate, complete, and timely.
• Consistently strives to develop new client relationships and strengthen existing ones by identifying opportunities to sell Bank products and services.
• The Bank’s professional reputation is maintained and conveyed.

Requirements

• High school graduate or equivalent.
• At least one year of related experience/cash handling required; previous Teller experience preferred.
• Good communication, math, and typing skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.

Skills & Proficiencies

• Mentor Program DNA Standard/UX
• All required training and webinars in 90-day plan
• CTR/MIL understanding
• IVIEW Product Knowledge
• ATM Balancing
• WITS/Wires – minimum domestic
• Risk Management Skill
• Dual Control Experience

Physical & Mental Requirements

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
• Physical Strength: Sedentary work; sitting most of the time. No hazardous or significantly unpleasant conditions (such as in a typical office).
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
• Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.