Teller (Full Time) - Balch Springs

Position Purpose

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

Essential Functions and Basic Duties

• Absorbs responsibility for the efficient, effective, and accurate performance of Teller functions.
• Represents the bank in a courteous and professional manner.
• Receives and processes deposits.
• Receives and processes loan payments.
• Cashes checks and other negotiable instruments for clients.
• Examines documents for endorsements and negotiability.
• Processes transfers between accounts.
• Sells traveler’s checks, official checks, and money orders.
• Processes credit card cash advances.
• Verifies and balances cash daily.
• Detects and resolves discrepancies promptly.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Has no more than one proof error within a 30-day period.
• Follows Teller procedures consistently and adheres to compliance requirements.
• Other duties as assigned.

Performance Measurements

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• The Bank’s professional reputation is maintained and conveyed.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: Understanding of Bank operations preferred.

Proficiencies

• Mentor Program
• DNA Standard/UX
• All required training and webinars in 90-day plan
• CTR/MIL understanding
• IVIEW
• Product Knowledge
• ATM Balancing
• WITS/Wires – min. domestic
• Risk Management Skill
• Dual Control