Teller (Full Time)

Location: Miami Lakes, FL, US, 33016 • On-site • Full Time

About Us

Popular is Puerto Rico’s leading financial institution, evolving since its founding over a century ago. From a small bank, it has grown into a large corporation offering a wide variety of services and financial solutions to customers, with a presence in the United States, the Caribbean, and Latin America. We are dedicated to helping customers achieve their dreams by providing financial solutions at every stage of their lives. Our extensive trajectory demonstrates resilience, innovation, and a strong commitment to supporting the communities we serve. Popular’s employees are considered essential workers, playing a critical role in maintaining continuity of financial services, even during emergencies or natural disasters.

About the Role

The Teller position is primarily responsible for accurately processing paying and receiving transactions while providing courteous, timely, and informative service to ensure customer satisfaction. Emphasis is placed on identifying clients’ needs and ensuring they receive a positive impression of the organization.

Responsibilities

• Operations
  • Execute teller banking transactions in accordance with Popular’s policies, procedures, and legal/regulatory requirements.
  • Process payment and receipt of transactions for all product types and services accurately and courteously.
  • Address clients by name to provide personalized service.
  • Maintain a secure and minimal amount of cash in the teller’s area according to policies and safety measures.
  • Restock, balance, and reconcile assigned cash drawer, ATM(s), cash recycler(s), and vault(s) as required.
  • Assist in processing night depository bags, currency, and ATM settlements.
  • Adhere to all bank policies and regulations to ensure the branch passes assessments and audits.
• Sales
  • Collaborate with the branch manager and supervisor to meet or exceed individual sales goals.
  • Build trust-based relationships with clients by actively listening and uncovering their financial needs.
  • Refer appropriate products and services to deepen customer relationships based on their financial priorities.
  • Support marketing campaigns and product launches, leveraging sales techniques and branch technology.
  • Educate clients on self-service capabilities and encourage the use of digital banking options (e.g., smart ATM, online/mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets).
  • Stay informed about new developments and initiatives within the bank by working closely with the management team.
• Customer Experience
  • Promote an environment of ongoing customer feedback and continuous improvement.
  • Respond to customers requesting account updates or closures, determine reasons for dissatisfaction, and offer alternatives while processing account maintenances compliantly.
  • Proactively address and resolve customer questions or problems.
• Risk Management
  • Support compliance functions, including reconciliations, audits (internal/external), reporting, controls, and records management.
  • Ensure strict adherence to all security procedures, including opening/closing protocols.
  • Promote the branch’s active involvement in the community and report all CRA-related activities to the supervisor.
  • Identify and report fraudulent or forged documentation/activity to supervisors.
  • Maintain confidentiality of customer information and adhere to all bank policies and procedures.

Requirements

• High School Diploma or equivalent.
• Six months of cash handling and/or retail sales experience.
• Anticipation of continuing education toward a degree.
• Must provide evidence of academic preparation or relevant courses, if necessary.
• Authorized to work for any employer in the United States (visa sponsorship or transfer is not available at this time).