Teller (Full-Time)

Responsibilities

• Perform teller transactions accurately and efficiently and maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
• Support and adhere to policies and procedures around information security, client identification, cash handling, check cashing, and physical security procedures; understand and apply regulatory and compliance training.
• Serve as the face of Alerus, providing exemplary client service, for every client every time.
• Acknowledge and immediately address client requests and issues.
• Assist in identifying solutions to resolve matters and be able to effectively refer clients to appropriate areas to meet their banking needs.
• Develop basic knowledge of Alerus services and products and learn to recognize client opportunities.
• Provide administrative support, including but not limited to answering and directing phone calls, routing incoming and outgoing mail, maintaining supplies and orderly appearance of common areas, etc.

Qualifications

• Previous cash handling and customer service experience strongly preferred.
• Passion for service excellence - for both clients and internal partners.
• Professional appearance and attitude.
• Dedicated attendance/punctuality.
• Aptitude to handle sensitive operational transactions and client relationships; attention to detail and discretion are essential.

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

Pay

Base Pay Range: $18.00 per hour