Teller

About the role

Operates a customer service window to provide exceptional customer service on a variety of transactions.

Responsibilities

• Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
• Maintains accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrates knowledge of Consumer Bank Customer Service Standards & offers each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions.
• Utilizes computer systems to properly identify customers, verify authenticity of the requested transaction and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds and documenting proper identification).
• Accepts deposits, verifies endorsements, and issues receipts.
• Accepts checks for cashing, identifies customers, verifies endorsements and balances, and/or refers customers to branch management for authorization.
• Accepts savings deposits and withdrawals and performs related duties.
• Provides additional customer services, including bank money orders, and other services.
• Accepts various loan payments or other types of payments.
• Balances cash drawer daily.
• Affixes to ATM balancing & settlement, where applicable.
• Affixes to vault balancing, as requested.
• Promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized services.
• Identifies customer needs through profiling each customer for other services to expand relationships.
• Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management.
• Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
• Utilizes the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
• Provides services including night deposits, mail deposits and safe deposit admittance, as needed.
• Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform.
• Maintains a good working relationship with all bank employees.
• Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.).
• Performs additional duties as required.

Requirements

• Requires a high school diploma or equivalent basic academic education.
• One to two years general experience and the successful completion of the retail training program.

Physical Demands

• Operating a keypad device: 70% of the day;
• Operating electronic equipment: 10% of the day;
• Operating office equipment: 10% of the day.
• Standing is required 2 hours per day in a straight position.
• Sitting is required 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day.
• Maximum lift is 20 lbs., one time per day.
• Must be able to occasionally lift and/or move up to 50 lbs.
• Use of manual dexterity skills for typing and data entry up to 40% of the business day.
• Specific vision requirements include close vision of 18”-20” for computer work.

Benefits

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.

Pay

$16.50 - $23.27

Schedule

Monday - Thursday 8:30 am - 5:00 pm
Friday 8:30 am - 6:00 pm
Saturday 9:00 am - 12:00 pm