Teller

About the role

Accurately process Bank transactions for banking customers with an emphasis on personalized quality service. Refer current and prospective customers to Personal Bankers for specialized services. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives.

Responsibilities

• Greets customers warmly and professionally and processes requested transactions accurately to ensure minimum teller difference and controllable loss performance standards are achieved.
• Identifies customer needs to refer to Personal Banker staff, cross-selling the Bank's products and services on a routine basis to meet and exceed referral goals.
• Balances and proves work daily, posting as required, and properly secures related receipts and records.
• Processes deposits and withdrawals.
• Cashes checks in accordance with Bank's policy.
• Processes loan payments and other receivables.
• Issues money orders and bank checks.
• Processes payments to various "club" accounts.
• Identifies and refers potential NEST clients to the appropriate source.
• Participates in outbound calling efforts and is reasonably proficient in migrating customers to the digital channels of the Bank.
• Answers customer inquiries, received in person or by telephone, concerning account information, or refers customer to appropriate branch or Bank area.
• Performs account maintenance activities for active, inactive, and closed savings accounts and/or club accounts.
• Provides records maintenance for signature cards; identification cards; comparable office records, including selected account ledgers, as applicable.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.

Requirements

High school diploma or equivalent. Must be able to pass a background check and drug test. Must have strong interpersonal skills and be able to work independently and as part of a team. Must be able to communicate effectively both verbally and in writing. Must be able to handle multiple tasks simultaneously and prioritize accordingly. Must be able to lift up to 50 pounds.

Qualifications

Experience in a customer service environment preferred. Experience in banking or finance industry preferred.

Skills

Excellent communication and interpersonal skills. Strong attention to detail. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Knowledge of Bank policies and procedures. Ability to learn and apply new systems and procedures quickly.

Benefits

Professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more!

Pay

TBD

Schedule

Full-time