Teller

About the role

Under general supervision and in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience when processing transactions via interactive teller machines. Department hours are 7 am–7 pm.

Click this link to see the daily job duties in action.

Responsibilities

• Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards.
• Provide prompt, efficient, and accurate service in the processing of transactions via interactive teller machines.
• Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability; cash checks and pay money from various accounts upon verification/confirmation of the member and the account balances; enter transactions into credit union records via an online computer terminal.
• Receive and inspect checks to identify risk areas for fraud; determine the proper check hold and attempt to verify the negotiability of suspicious checks; report all findings to a manager for follow-up.
• Perform other teller duties including balancing and making advances on open-end loans.
• Handle member issues including complaints and errors in an acceptable manner.
• Maintain a basic working knowledge of the ITM (Interactive Teller Machine) Troubleshooting Guide and a good working knowledge of Network Manager, TellerNow, and Active Teller systems.
• Keep direct supervisor informed of all machine and equipment errors or issues.
• Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center.
• Cross-offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and the Enhanced Member Verification in Episys; explain the different services and their benefits.
• Help increase the member’s knowledge about all services to position the credit union as the member’s primary financial institution (PFI).
• Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations.
• Assist with and verify all Currency Transaction Reports (CTRs) for accuracy.
• Assist members with the following services as needed:
  • Handle account inquiries and refer new accounts to the financial center most convenient to the member/potential member.
  • Perform general account maintenance.
  • Refer potential Select Employee Groups (SEGs) for follow-up with marketing.
  • Block and reorder debit and ATM cards.
  • Order drafts through Harland’s internet site.
  • Change addresses, phone numbers, and email addresses when requested.
  • Complete member disputes when applicable.
• Complete all required annual training.
• Actively participate in credit union marketing promotions.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned.

Requirements

• High school graduate or equivalent.
• 1–3 years of customer service experience.
• Valid, unrestricted driver’s license.

Skills

• Professional appearance and communication, comfortable in front of a camera.
• Accuracy in all teller and new account transactions, including cash handling; ability to be trained to have a thorough knowledge of teller operations to answer questions and resolve problems.
• Positive communication with members during transactions.
• Ability to manage and prioritize multiple tasks.
• Working knowledge of computer programs including Microsoft Outlook, Word, Excel, and the internet.
• Ability to operate or be trained to operate related office equipment, including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, the TellerNow teller platform, and Active Teller platform.
• Regular and reliable attendance.
• Ability to work as part of a team in a fast-paced environment.

Benefits

Ascend Federal Credit Union offers rewarding career opportunities, competitive benefits, and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to member-owners, ensuring dedicated and engaged employees. Ascend has earned distinctions including:

• Federal Credit Union of the Year (NAFCU, 2015).
• Best Credit Union to Work For (2016–2025).
• Training MVP Awards (2015–2026).