TELLER

GENERAL DESCRIPTION

Aid members in a professional, friendly, and courteous manner while accurately processing transactions involving the receipt and disbursement of funds, both cash and checks, ensuring proper daily balancing.

ESSENTIAL FUNCTIONS

• Represent Carolinas Telco FCU in a courteous and professional manner, maintaining and projecting the CTFCU reputation.
• Exhibit the core values of CTFCU in interactions with members and colleagues.
• Accurately process deposits, loan payments, disbursing cash or check withdrawals in person or via mail, in compliance with credit union policy and federal regulations.
• Detect and resolve discrepancies promptly, verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability.
• Actively cross-sell Credit Union products and services.
• Comply with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
• Keep manager informed of area activities and assist area personnel as needed.
• Complete required reports and records accurately and promptly.
• Contribute to the overall branch performance.
• Adhere to the Credit Union's core values in carrying out Carolinas Telco's mission and vision.
• Perform additional tasks and duties as assigned.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Strive to exceed monthly goals and contribute to the overall branch performance.
• Commitment to the enactment of organizational core values.
• Develop and maintain good working relationships with others.
• Properly resolve members' problems or questions and promptly inform management of area activities.
• Accurate, complete, and timely completion of required reports and records.

QUALIFICATIONS

• Previous customer service and cash handling experience.
• Demonstrated track record of achieving results.
• Strong attention to detail.
• Ability to excel in a Sales and Service Team environment.