Teller

About the role

Sound Credit Union is seeking a Teller / Member Service Representative to join the team at our Alderwood Branch. We offer a unique Branch Progression Model designed to provide advancement in your role and salary increases through on-the-job training and structured compensation adjustments.

Pay

The target salary range for this position is $20.00 - $22.50 per hour, depending on previous experience and education. The full salary range is $20.00 – $25.00 per hour. You will also be eligible for quarterly incentives tied to branch performance and product/service goals.

Benefits

• 100% employer-paid premiums for medical, dental, vision, and disability insurance for employees, with over 70% coverage for dependents.
• 401k match: dollar-for-dollar up to 4%, plus an additional discretionary profit share.
• Three weeks of Paid Time Off (PTO) annually to start, with increases over tenure.
• Up to 40 hours of employer-paid Work/Life Balance time annually.
• 10 paid federal holidays every year.
• Up to 3% annual salary equivalent bonus when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

Responsibilities

• Assist members with financial transactions as the first point of contact.
• Respond to member inquiries and provide information on account status, balances, and loan details.
• Build relationships and deliver exceptional member service.

Requirements

• One year of experience in a customer service position required.
• Cash handling and retail sales experience preferred.
• High School Diploma or equivalent required.
• Must be bondable.
• Notary and NMLS certifications are necessary for UA II level and higher (requires U.S. citizenship or permanent legal residency per WA State Law).

Schedule

This position requires an in-person schedule with shifts typically Monday – Friday, 8:45 AM – 5:15 PM or 9:15 AM – 5:45 PM, and rotating Saturdays 8:45 AM – 1:15 PM, affording a day off during the week.

About Sound Credit Union

Founded in 1940, Sound Credit Union is one of Washington State’s largest credit unions, with 26 full-service branches throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.