Teller

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation.
• Execute the Renasant Bank service standards in every customer and teammate interaction.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
• Afford additional operational support as necessary, including quarterly branch assessments.
• Assist in coaching and mentoring, serving as a role model in all areas of operations, for all teller teammates.

Qualifications

• A high school diploma or equivalent required.
• One year teller experience and/or previous cash handling experience preferred.
• Six months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• Ten-key skills, mathematical skills, including the ability to count cash and coin in a fast-paced environment, good interpersonal skills, effective written and verbal communication skills, knowledge of and the ability to learn bank products and solutions.
• Physical demands include standing or sitting, kneeling, stooping, squatting, using hands or fingers to handle or feel objects, tools or controls, reaching with hands and arms, talking or hearing, lifting and/or moving up to 25 pounds, occasional walking, frequent use of close vision, peripheral vision, depth perception, and the ability to focus.
• The work environment includes exposure to confidential and proprietary information, exposure to high-risk situations, detailed instructions and procedures, and the need to safeguard the Bank’s employees, customers, and assets.