Teller

Responsibilities

• Welcomes clients warmly with a pleasant demeanor and uses their name, if possible.
• Aids clients and makes them feel appreciated.
• Ensures accurate and efficient completion of financial transactions, adhering to policies, procedures, and regulations.
• Builds relationships with clients by connecting them with other team members who can assist with their financial needs.
• Supports the paying and receiving function of the branch by performing tasks such as:
• Accepting and processing deposit transactions.
• Cashing checks and processing withdrawal transactions within approved limits.
• Selling Cashier’s Checks.
• Redeeming EE Savings Bonds.
• Issuing approved cash advances on accepted credit cards.
• Maintaining awareness of new business opportunities and referring customers to appropriate personnel.
• Responding to customer inquiries about balances, withdrawals, account verifications, etc.
• Preparing daily settlement and proof of cash transactions, balancing cash drawers accurately.
• Processing night deposits, mail deposits, ATM deposits, and courier deposits.
• Maintaining an approved cash level and selling excess cash or mutilated cash when necessary.
• Balancing and servicing ATM machines, coin machines, or currency transaction machines.
• Verifying and wrapping coin and/or currency for vault control purposes.
• Complies with current laws and organizational policies to maintain a harassment-free workplace.
• Participates in and supports adherence to internal policies, procedures, and practices for risk management and overall safety and soundness, as well as compliance with regulatory requirements.
• Provides safe deposit box service to customers.
• Works Saturdays and evenings as required; opens and closes the branch as needed.

Qualifications

• A High School Diploma or GED.
• Cash handling experience in banking, cash office, or retail setting.
• Six months to one (1) year of experience preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving, and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient in PC skills.
• Moderate typing and ability to operate various office machines.