Teller

About the role

The position of Teller is responsible for performing routine branch and customer services duties: accepting retail and commercial checking and savings deposits; processing loan payments; cashing checks and savings withdrawals; assisting with night depository and vault duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.

Responsibilities

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin and balancing the collector coin vault and the ATM.
• Operates personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks and money orders.
• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Accepts loan and installment payments, property tax payments and safe deposit box payments.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Answers telephones and directs callers to proper Bank personnel.
• May gather data and process various reports (e.g., currency transaction)
• Processes ATM deposits, change orders and deposit slip corrections.

Requirements

• High school diploma or general education degree (GED).
• Applicable work related experience should consist of a cash handling and customer service background.
• Basic experience, knowledge and training in branch operation activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Basic skills in computer terminal and personal computer operation; host computer system; and word processing and spreadsheet software.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.

Qualifications

• High school diploma or general education degree (GED).
• Applicable work related experience should consist of a cash handling and customer service background.
• Business or financial industry related educational experience, through in-house training sessions, formal school or financial industry related curriculum.
• Basic experience, knowledge and training in branch operation activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Basic skills in computer terminal and personal computer operation; host computer system; and word processing and spreadsheet software.
• Basic typing skills to meet production needs of the position.
• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Good organizational and time management skills.
• Ability to work with general supervision while performing duties.

Skills

• Customer service
• Branch operations
• Financial products and services
• Computer operations
• Mathematics
• Communication
• Problem-solving

Benefits

North Side Bank & Trust offers competitive benefits including health insurance, retirement plans, paid time off, and more.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time.

Additional Information

MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.