Teller

Overview of Responsibilities

• Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross-selling beneficial products and services to deepen member relationships.
• Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
• Actively engages with the branch team to ensure members are served efficiently and promptly.
• Fulfills teller transactions including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
• Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
• Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs.
• L-listens for member cues and uses in-depth knowledge of MSGCU’s products and services to cross-sell and offer solutions for member needs by focusing on the benefits and value to the member.
• Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.

Member Focus

• Buils strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.

Communicate Effectively

• Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.

Instills Trust

• Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values.
• Makes responsible choices and exemplifies courage by stepping up to address difficult issues.

Self-Development

• Actively seeks new ways to grow and be challenged using both formal and informal development channels;
• Demonstrates a willingness to step into other areas as requested.

Requirements

• High school diploma or GED;
• 6 months of experience as a teller in a financial institution or as retail sales representative/cashier.

Working Conditions

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU’s service area in order to support other branches as business needs require.
• Exposed to potentially hazardous conditions, such as robbery.
• Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.
• This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 10 pounds.

Compensation And Benefits

• Competitive salaries are just the starting point for MSGCU team members.
• We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans also come with the job.
• Medical, dental and vision on your first day!
• You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)